Refund policy

THEBEARDEDMERCANTILE.COM
"REFUND POLICY"

 

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team at support@thebeardedmercantile.com to check if changes or a cancellation is possible giving the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team at support@thebeardedmercantile.com for any items that may have arrived damaged, defective, or the wrong item arrived, and by including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

 

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team at support@thebeardedmercantile.com for assistance, explaining your reasons for wanting to return it. We offer a 60 day returns policy from date of purchase.

*** PLEASE NOTE: Personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.

 

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings (mockups) instead of photographs to show how the item will look.

It's possible you may have an item that is showing a defect. In this instance, please take several photographs from differing angles and send them to our support team at support@thebeardedmercantile.com for review, along with your order ID.

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